ht999 Privacy Policy

ht999 is a trusted online gaming and betting platform operating for users in Bangladesh. This privacy policy ("Policy") describes how ht999 collects, processes, stores, and protects the personal information of its users.

By using this website, you are considered to have agreed to the terms of this policy. Please read this policy carefully before creating an account or logging in to ht999. This policy may be updated at any time; continuing to use the platform after any changes take effect will be considered acceptance of the revised policy.

This policy applies only to the ht999 website and platform. It does not apply to third-party websites or services.

ht999 collects various types of information to operate its services properly. The following types of information may be collected:

Personal Identification Information

• Full name, date of birth, and national ID or passport number (for identity verification)
• Mobile phone number and email address
• Current residential address
• Username and password provided at the time of account creation

Financial Information

• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank transfer information
• Transaction history: records of deposits, withdrawals, and bonuses
• Account balance and a summary of betting activity

Technical and Usage Information

• IP address, browser type, and operating system information
• Cookie and session data
• Pages visited on the platform, activity logs, and access times
• Device identifier information

ht999 uses the collected information for the following purposes:

Service Operation and Improvement

• Ensuring account registration, verification, and security
• Processing deposits and withdrawals — such as completing transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing bonuses, promotions, and VIP benefits
• Personalising the gaming experience and improving the quality of the platform

Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Verifying account age — ensuring services are available only to those aged 21 or above
• Implementing responsible gaming policies
• Meeting applicable legal obligations

Communication and Support

• Providing customer support via 24/7 live chat and email
• Sending important account updates, security alerts, and transaction confirmation messages
• Reaching out about promotional offers with your consent

The ht999 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help the platform operate more effectively.

Types and Purposes of Cookies

• Essential Cookies: These are necessary for maintaining login sessions, verifying security, and keeping core functionality running.
• Performance Cookies: Used to analyse how users interact with the site in order to improve the quality of the service.
• Functionality Cookies: Used to remember your preferred language, settings, and personalised experience.

You have the option to disable cookies through your browser settings. However, doing so may affect some important features of the platform.

ht999 never sells users' personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

Service Partners

Necessary information may be shared with trusted partner organisations for tasks such as payment processing, identity verification, fraud prevention, and technical support. All such partners operate under strict confidentiality agreements.

Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government or regulatory authorities, or requirements under applicable law.

Security Protection

Relevant information may be passed to the appropriate authorities to prevent fraud, money laundering, unauthorised access, or any other unlawful activity.

ht999 applies industry-standard technologies and processes to protect your personal information:

• SSL Encryption: All data transferred between your browser and our servers is protected using SSL/TLS encryption technology.
• Firewall and Intrusion Detection: Our systems are monitored at all times, and any attempts at unauthorised access are detected and blocked.
• Password Hashing: Your password is never stored in plain text — it is kept in encrypted form using a strong hashing algorithm.
• Access Controls: Only authorised staff can access personal information, and only on a need-to-know basis.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in the system.

That said, it is not possible to make data transmission over the internet completely risk-free. ht999 is committed to ensuring the highest level of security, but users also bear responsibility for keeping their own account passwords confidential.

ht999 retains user information only for as long as it is needed. Specifically:

• Information is retained for the entire period that an account remains active.
• After an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations.
• Retaining records of financial transactions for an extended period may be required by law.
• Once the need has passed, information is securely deleted or safely anonymised.

As a user of ht999, you have the following rights over your own information:

Right to Access Information

You may request to know what personal information ht999 holds about you at any time. Contact our support team to make this request.

Right to Correct Information

If any of your stored information is inaccurate, you may request that it be corrected. This can be done through account settings or directly via the support team.

Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

Right to Object to Processing

You have the right to stop marketing communications or to object to specific aspects of data processing. Contact the support team to make a request on this matter.

To exercise any of the rights above, contact our support team by email at [email protected]. Support is also available via 24/7 live chat.

ht999 strictly provides services only to those aged 21 or above. The platform does not intentionally collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be deleted.

If you believe a minor is using this platform, please notify our support team immediately.

ht999 reserves the right to update this privacy policy at any time. For significant changes, we will make every effort to notify users — by sending a notification via live chat or email.

Continuing to use the platform after any changes means you have accepted the updated privacy policy. We therefore recommend revisiting this page on a regular basis.